FAQs
Frequently Asked Questions
My Order Hasn't Been Dispatched Yet. What should I do?
Orders that are high in value will often have a longer dispatch time, as this is due to our payment processor making sure this was not a fraudulent order. Once dispatched, you will receive an email with your tracking number.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Aspen Spas provides the ability to track the status of an order by tracking number by using the following page.
