Frequently Asked Questions
Welcome to the Aspen Spas FAQ page. Whether you're choosing your first hot tub or looking for advice on caring for your existing spa, we're here to help. Browse our frequently asked questions below to find the information you need.
1. Choosing the Right Hot Tub
What types of hot tubs do you sell?
At Aspen Spas, we offer a range of hot tubs to suit different spaces, lifestyles and budgets. Explore our inflatable hot tubs, rigid wall hot tubs and foam hot tubs to find the perfect option for your home.
How do I choose the right hot tub?
Consider how many people will use your hot tub, the space available, your budget and the features you're looking for. Inflatable models offer flexibility and convenience, while rigid wall and foam hot tubs provide alternative designs to suit your preferences.
How many people can fit in a hot tub?
Capacity varies by model. Our hot tubs are available in different sizes, making it easier to find an option for couples, families or entertaining friends. Check each product description for its recommended capacity.
Can I use my hot tub all year round?
Many hot tubs can be enjoyed throughout the year, provided they are suitable for the prevailing weather conditions and maintained correctly. Always follow the manufacturer's temperature guidelines, winter care instructions and operating recommendations.
2. Ordering and Delivery
How do I place an order?
Browse our collection, choose your preferred hot tub or accessory, and add it to your basket. Follow the checkout instructions to enter your delivery details and complete your purchase securely.
What delivery options are available?
Delivery options, costs and estimated timeframes may vary depending on the product and delivery location. Please check the delivery information at checkout or contact our team if you have any questions before ordering.
How long will my order take to arrive?
Delivery times can vary depending on product availability, your location and the delivery service. Please refer to the estimated delivery timeframe provided when ordering. If you have a question about an existing order, get in touch with our team.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We'll explain the available options based on your order status and our cancellation policy.
What should I do if my order arrives damaged or incomplete?
Please contact us as soon as possible with your order details and, where appropriate, photographs of the damage or missing items. We'll help you understand the next steps in accordance with our returns and delivery policies.
3. Setup and Installation
How easy is it to set up a hot tub?
Setup requirements depend on the model. Inflatable hot tubs are generally designed for straightforward installation, while rigid wall and foam models may require more preparation. Always follow the manufacturer's instructions and ensure your chosen location is suitable before filling your spa.
Where should I place my hot tub?
Choose a stable, level surface that can safely support the combined weight of the hot tub, water and occupants. Ensure there is suitable access to electricity, adequate drainage and enough space for maintenance. Check the manufacturer's requirements before installation.
Do I need a special electrical supply?
Electrical requirements vary between models. Check the product specifications and manufacturer's instructions before connecting your hot tub. If you're unsure whether your electrical supply is suitable, consult a qualified electrician.
How long does a hot tub take to heat up?
Heating times depend on the model, water temperature, outside conditions and water volume. Refer to your product manual for estimated heating times and recommended operating temperatures.
4. Maintenance and Water Care
How do I keep my hot tub water clean?
Regular water testing, correct water treatment, filter maintenance and routine cleaning are essential for keeping your hot tub water clean and comfortable. Always use products suitable for your specific spa and follow the manufacturer's water-care guidance.
How often should I change the water?
The frequency depends on your hot tub model, how often it's used, the number of bathers and your water-care routine. Follow the manufacturer's recommendations and change the water whenever necessary to maintain good water quality.
How often should I clean the filter?
Filters should be inspected and cleaned regularly, with the frequency depending on usage and water conditions. Follow your manufacturer's guidance and replace the filter when required to help maintain effective filtration.
Can I use a hot tub in winter?
Some models are designed for cold-weather use, while others have specific temperature restrictions. Follow the manufacturer's winter operating instructions carefully. Never leave a filled spa exposed to freezing conditions unless the model's instructions specifically permit it.
How can I help reduce running costs?
Keep the insulated cover securely in place when the hot tub is not being used, maintain the recommended water temperature, clean the filters and use any built-in energy-saving features as directed. Actual running costs depend on the model, local energy prices, weather and frequency of use.
5. Warranty, Returns and Support
What is covered by the warranty?
Warranty coverage varies by product and may differ between components. Please consult the warranty documentation supplied with your purchase for information about coverage periods, exclusions and how to make a claim. Contact us if you need help understanding the terms.
Can I return a hot tub if I change my mind?
Returns are subject to our returns policy and applicable consumer rights. Please review the policy before purchasing or contact us for guidance. If your product is faulty or damaged, let us know so we can advise you on the appropriate next steps.
What should I do if my hot tub develops a fault?
Stop using the hot tub if the fault could affect safety. Consult the manufacturer's troubleshooting instructions and contact our team with your order details, model information and a description of the issue. We'll help direct you to the appropriate support or warranty process.
Where can I get help with my hot tub?
If you need assistance with choosing a product, setting up your spa, maintenance or an existing order, please visit our Contact Us page. Our team will help you find the right information and guidance.
Still Have Questions?
We're here to help you find the right hot tub and enjoy it with confidence.
Get in touch with Aspen Spas through our Contact Us page, and we'll do our best to assist you.
Aspen Spas — Your comfort, your space, your time to unwind.