Shipping policy
Thank you for shopping at Aspen Spas We are proud to offer dependable shipping services across the United Kingdom.
1. Shipping Zones & Costs
We believe in straightforward pricing with no hidden fees at checkout.
- Shipping Destination: We ship exclusively within the United Kingdom.
- Shipping Cost: Free Standard Shipping on all orders. There is no minimum purchase required.
2. Order Processing & Transit Times
Our automated system ensures your orders are processed and handed off to our carrier quickly.
- Order Cutoff Time: 12:00 PM (GMT/BST). Orders placed after this time will begin processing the following business day.
- Handling Time (Order Processing): 0 to 1 business day (Monday to Friday).
- Transit Time (Delivery): 5 to 7 business days
- Total Estimated Delivery Time: 5 to 8 business days from the time you place your order.
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to follow your package directly on the courier's tracking portal. Please allow up to 24 hours for the tracking status to update.
4. Delayed or Missing Shipments
If your order does not arrive within the estimated transit time, please allow an additional 2 business days for unexpected courier delays. If it still has not arrived, contact our support team at info@aspenspas.store with your order number, and we will investigate it immediately.
5. Contact Information
For any questions regarding our shipping processes, or to check on an order, please reach out to us:
- Trading Name: Aspen Spas
- Support Email: info@aspenspas.store
- Phone Number: 07451206841
- Physical Address: 16 Wharrington Close, Redditch, B98 7RA, United Kingdom