Award winning
Recognised products and thoughtful design.
Hassle-free returns
Extra peace of mind with an easy return process.
Dedicated support
Friendly advice whenever you need it.
Quick and easy
Straightforward setup with no specialist tools.
FAQs
Find the answer to our frequently asked questions.
How easy is it to set up?
Our hot tubs are designed to make getting started as simple as possible. Inflatable models can typically be set up with minimal tools, while rigid wall and foam hot tubs may require additional preparation. Each product comes with setup instructions to guide you through the process, so you can get ready to relax in no time.
What is covered by the warranty?
Warranty coverage varies depending on the hot tub or accessory you purchase. Your product warranty may cover manufacturing defects and specific components for a set period. Please refer to the product listing and warranty documentation for full details, or contact our team if you need help understanding your coverage.
What delivery options are available?
Aspen Spas aims to make receiving your new hot tub as straightforward as possible. Available delivery options, costs and estimated delivery times may vary depending on the product and your location. Please check the information provided at checkout or contact us for assistance with your delivery requirements.
How do I care for this product?
Regular care will help keep your hot tub clean, comfortable and ready to enjoy. Check and maintain the water chemistry, clean or replace filters as recommended, and keep the cover in place when the spa is not in use. Always follow the manufacturer's care instructions for your specific model to help maintain performance and extend its lifespan.
Where can I get help?
We're here to help you enjoy your hot tub with confidence. If you have questions about choosing a product, setting up your spa, maintenance or an existing order, please get in touch with the Aspen Spas team through our Contact Us page. We'll be happy to point you in the right direction.